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TERMS & CONDITIONS – Geotrace

 

Company – “Geo Trace” LLC, with its Identification Number 406284667 registered in Georgia, provides present site www.geotrace.ge to third-party Suppliers to publish their services, tickets to help Customer to book travel experience and / or Tour programs.

Customer – any physical or legal entity who use services published on this site and agree to be bound by present Terms and Conditions. If Customer do not agree with all of these Terms and Conditions he is not permitted to access or use the Tour.

Supplier – the owners and/or operators of transportation, accommodations, services, guides, photographers, airline and facilities contracted by Customer. If Supplier do not agree with all of these Terms and Conditions, he is not permitted to publish and contract for any Tour on present site.

Tour – travel experiences, and/or entry tickets, and/or services, and/or accommodation, and/or airline tickets, and/or one day tour, and/or multi-day tour programs.

 

 

 

  1. Booking a Tour

Supplier and Customer rights and liabilities

 

Supplier rights and liabilities:

Customer rights and liabilities:

  1. Price Policy

 

Tour.

  1. Form of Payment.

3.1  The Company accepts major credit/debit cards and bank transfers.

3.2  The Company is not responsible for possible failures during the execution of the payment,

and the leak published on the website of the payment system. The responsibility for the online payment process rests entirely with the payment system.

  1. Cancellation and Changes by the Company

 

4.1  Occasionally it may be deemed necessary to make changes to the Tour itinerary and

the Supplier reserves the right to do so at any time, and the Customer will be notified of any changes at the earliest possible opportunity. If a major change to the Tour is necessary, providing it does not arise from circumstances beyond the Supplier’s control, Customer may choose (i) to accept the change of arrangements (ii) to purchase another Tour from Supplier or (iii) to cancel the Tour. Compensation may be payable in cases of major change as detailed below.

4.2 No compensation will be payable for minor changes. Minor changes include minimal

changes to itinerary locations planed, departure and arrival times, changes to the type of aircraft used and restaurant and accommodation changes to a comparable or superior standard.

4.3  Major changes include cancellation, delays in departure or return by more than 12 hours

and accommodation changes to an inferior standard of accommodation.

4.4   Compensation will not be paid for changes or cancellations caused by Acts of God

(Force Majeure), war, threat of war, riot, pandemic, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems to transport, closure or congestion of airports, strikes or other industrial action, adverse weather conditions or any other event beyond the Supplier’s control. It is essential that Customer take out adequate travel insurance.

4.5  The Company reserve the right to cancel the Tour at any time before the date of

departure, even after a confirmation notice has been sent. If your Tour is cancelled the Company will refund in full the money you have already paid. No compensation will be payable.

4.6  If you fail to pay the balance of the Tour at the departure date the Company will treat the

booking as cancelled and levy the cancellation charges set out below.

4.7 The Supplier also has the right to refuse any person as a member of the Tour, if in

the Supplier’s opinion that person could endanger the health, safety and enjoyment of others on the Tour. In any of the events mentioned above, the Supplier’s sole liability and the Customer’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilized plus administrative fees.

  1. Cancellation and Changes by Customer

 

5.1  Customer may cancel the Tour at any time notifying the Supplier in writing.

The following charges will be levied on any cancellation:

15 days or less prior to Tour including accommodation – 50% of paid Tour amount

8 days or more prior to Tour date – no charges

1 – 7 days prior to Tour date 100% of Tour Deposit

5.2  After the itinerary is confirmed, the Customer is permitted free of administration charges

one set of amendments, though will be liable for any added cost this may add to the Tour, including entry tickets, airline charges, hotels etc. Any further modifications, which are instigated by the Customer, will incur a charge of 30 Georgian Lari due to communication and administration expenses that may have incurred.

  1. Company Responsibilities

 

illness or injury as a result of any failure to perform or improper performance of any part of this contract with Customer where such failure is attributable to (i) the acts and/or omissions of any member of the party, or (ii) those of a third party not connected with the provision of your Tour, or (iii) an event which neither the Company or the Supplier could have foreseen or prevented even with due care.

6.4 Should any member of Customer party suffer illness, injury or death through misadventure

arising out of an activity, which does not form part of the Tour the Supplier has arranged for him, the Supplier cannot accept liability.

6.5 The Company regret that no refund will be made on unused tickets where travel, booked

event or other types of ticket.

  1. Customer Responsibilities

 

7.1  The Customer is responsible for arranging his/their own travel insurance. Customer is to

ensure that such insurance cover applies to the specific activities the Customer booked.

7.2  The Customer and/or his party must have a valid passport, visas and all necessary

documentation for the countries they are touring. The Company / the Supplier accept no responsibility for any delay or expense should the Customer and/or his party documents not be in order.

7.3 The Customer is responsible for checking-in for flights at the correct time and for

presenting yourself to take up all pre-booked components of your Tour. The Company / the Supplier cannot accept responsibility for Customer missing flights / or any component of your Tour as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your Tour. No credit of refunds will be given for lost, mislaid or destroyed travel documents.

7.4  By booking a Tour with the Supplier the Customer and/or his party undertakes to behave

in an orderly manner and not to disrupt the enjoyment of others on Tour with him nor to do anything to bring the reputation of the Company / the Supplier into disrepute. If Customer and/or his party breach this clause the Tour will be terminated with immediate effect and the Company / Supplier will have no further contractual obligation to Customer. The Company / Supplier will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.

7.5  It is the responsibility of the person who signs the Booking Form to disclose any pre-

existing medical conditions that members of their party may have.

7.6  All equipment and personal effects shall be all times and in all circumstances at the

owner’s risk. The Supplier do not accept responsibility for any loss or damage  or delay to the Customer luggage or effects unless directly caused by the negligence of one of our representatives.

  1. Smoking and/or alcohol and non-alcohol drinking

(except water) and/or snacks eating

The Supplier forbids:

in any vehicle operated by the Supplier.

Frequent stops can be arranged for those who desire to smoke or having need in snacks.

All accommodation will be reserved with non-smoking rooms, unless the Customer specifically requires a smoking room. Confirmation is depending on hotel availability.

  1. Hotel Accommodation

Hotels will be confirmed based on the hotels advertised on a specific itinerary or with hotels of similar value/category. Any special requests such as type of bedding, room location, etc. are on a “request basis” only, and are confirmed only at the discretion of the hotels, unless you have specifically requested and paid for an upgraded room category that guarantees the specific request. Hotel Check-in time is generally 3:00 PM and Checkout time 12:00 noon.

  1. Waiver

 

The Supplier will undertake to ensure the safety of the client throughout the Tour, however aspects of each particular Tour may not be without an element of danger. Within this Terms and Conditions the Customer confirm understanding and need to exercise judgement and care at all times to ensure their own safety and that of their fellow tourists.

  1. Disclaimer

The Company has made all reasonable efforts to check the accuracy of the information contained in our website. The Company cannot however accept any responsibility for any errors or omissions that may appear in this site.

  1. Complaints

12.1  If you have a problem during your Tour, please inform the relevant operator, guide,

airline, hotel, local agent immediately so that they can endeavor to put things right. If you cannot resolve the problems, you must contact the Supplier so that they are given an opportunity to help. The Supplier will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, the Customer should write to the Supplier within 7 days of returning home, giving his original booking reference number and all other relevant information. If the Customer fail to take any of these steps the Customer will hinder the Supplier’s ability to put any problem right and/or investigate it fully and any right the Customer has to receive compensation will be reduced or completely invalidated.

12.2  Any dispute that may arise will be governed by Georgian Law and both parties shall

submit to the jurisdiction of the Georgian Courts.

12.3  All information given by the Company / the Supplier whether in writing or orally is to the

best of the Company’s / Supplier’s knowledge and believed correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.

 

 

  1. Data Protection Act

13.1 It may be necessary for the Company / the Supplier to ask the Customer for certain

personal information. Examples of this would be dietary requirements, disability/medical or religious information etc. This information will be kept confidential by the Company and is available to Customer to inspect during the Company’s normal working hours. It will be passed to the Suppliers, if it is necessary for them to know this information in order to fulfill booked Tour to you.

13.2 All information provided and published by the Supplier regarding the Tour provided is its

property. The Supplier is not allowed to publish information, photographs and other data belonging to third parties on the website. This requirement also applies to brand names and logos. Their publication is possible only with the provision of the written consent of the owners for the placement.

13.2 The information published on the site is the property of the Company, its unauthorized

        use and distribution without the Company written consent in any form is prohibited.

13.4 The Company is not responsible for the publication of materials that are the intellectual

property of third parties. In case of a complaint about the illegal use of materials protected by copyright, the Company reserves the right to block this material.

  1. Company legal information:

 

14.1 “Geo Trace” LLC (herein and above the Company)

with its Identification Number 406284667 registered in Georgia is an owner of present site www.geotrace.ge .

14.2 Legal address: Georgia, Tbilisi, Isani-Samgori district, Moscow ave. N 41, apt. 59

e-mail: contact@geotrace.ge

14.3 BANK Details

 JSC TBC Bank

Bank code – TBCBGE22

 Beneficiary name: LLC “Geo Trace”

ID№ 406284667

Account: GE85TB7469736080100008