TERMS & CONDITIONS

 

Company – “Geo Trace” LLC, with its Identification Number 406284667 registered in Georgia, provides present site www.geotrace.ge to third-party Suppliers to publish their services, tickets to help Customer to book travel experience and / or Tour programs.

Customer – any physical or legal entity who use services published on this site and agree to be bound by present Terms and Conditions. If Customer do not agree with all of these Terms and Conditions he is not permitted to access or use the Tour.

Supplier – the owners and/or operators of transportation, accommodations, services, guides, photographers, airline and facilities contracted by Customer. If Supplier do not agree with all of these Terms and Conditions, he is not permitted to publish and contract for any Tour on present site.

Tour – travel experiences, and/or entry tickets, and/or services, and/or accommodation, and/or airline tickets, and/or one day tour, and/or multi-day tour programs.

 

 

 

1. Booking a Tour

Supplier and Customer rights and liabilities

 

• All Tour bookings are subject to these Terms and Conditions.

Supplier rights and liabilities:

• The Supplier to publish Tour on present site contact the Company by mail contact@geotrace.ge wherein provides following information:

• Physical entity (Name, Surname, Scanned ID Card)
• Legal Entity (Registration form issued by authorized state body, scanned ID Card of the person authorized for Agreement)
• City or list of cities wherefrom/wherein Tour/Tours is/are provided
• Cover letter specifying Supplier experience and qualification
  • The Company create the Supplier account to allow him to post Tours on the site.
  • The Tour offered by the Suppliers must be issued according to a Company form that contains such data as:
• Tour name and type;
• City wherein/wherefrom Tour is provided;
• Description;
• Duration in time;
• The cost of the Supplier’s service.
  • It is forbidden to indicate the Supplier’s contact information (accounts from social networks, email, skype, phone number, etc.) in the Company form used to publish Tour where the services offered are described or depicted.
  • It is forbidden to transfer contact information from clause 1.5 also in case of personal correspondence between the Supplier and the Customer.
  • The Supplier is obliged to consider the booking request for the Tour from the Customer within 2 working days and inform about the acceptance or rejection of the booking. The answer can be either positive or negative.
  • A positive answer obliges the Supplier to provide data about the Tour (date, time and place of meeting). The Supplier’s data must correspond to the information that is indicated on his personal page and on the service page, where Tour must be described.
  • By accepting a booking, the Supplier is obliged to provide the booked Tour. The Company do not responsible for the obligations assumed by the Supplier, as well as for the quality of services.
  • The transfer of the contact information of the Customer and the Supplier will be carried out only after successful payment of Tour Deposit, which is 20% of the total cost of the booking Tour. The time of service provision in the personal calendar of the Supplier will be marked as “busy day”.
  • The Supplier fulfills all obligations to pay any taxes independently.

Customer rights and liabilities:

• Customer use this site to contract Supplier to fulfill selected Tour in accordance with the description published on this site and with present Terms and Conditions.
• Customer can ask Supplier additional questions regarding the Tour by clicking the “Ask Supplier” button.
• All communications by the Supplier in relation to Customer Tour will be sent to the e-mail address stated on the booking form.
• The request for the provision of the selected Tour is made by clicking the “Book” button.
• At the time of booking the Company booking form must be completed and submitted together with a Tour deposit of 20% of the total cost of the booking.
• Receipt of the deposit and booking form by the Company does neither guarantee nor imply confirmation of the booking. No booking shall be confirmed until the Supplier issues a written notice. The Supplier reserves the right to refuse a booking without giving any reason and Company shall in that event return any deposit received.
• Payment for the rest 80% of the Tour is paid directly to the Supplier in cash or via bank transfer not later than 24 hour before departure date of the Tour (or less whether it is confirmed by Supplier to e-mail address stated on the booking form). All responsibility for accepting money and providing accounting documents rests with the Supplier.
• The Tour must be paid in full at the departure date (where 20% is deposit to the Company and 80% is rest part of Supplier). If payment is not received by the due date, the Supplier reserves the right to cancel the booking and the Company retains the Tour deposit. The person who signs the booking form guarantees payment of the total amount shown on the booking form in accordance with these Terms and Conditions. It is the responsibility of the signatory to ensure the Company and Supplier receives payment in full by the due date. No reminders are to be sent.
• If Customer books a Tour that includes accommodation full Tour amount is to be paid 15 days prior to Tour departure date.
• All special requests, such as dietary requirements, should be noted on the booking form.
• The Supplier will provide the Tour service as set out and confirmed in writing.

2. Price Policy

 

• The Supplier is under no obligation to furnish a breakdown of the costs involved in a

Tour.

• The Supplier reserves the right to notify the Customer of any increase in price before accepting the booking.
• If a surcharge would increase the total Tour price shown on the original Confirmation Invoice, the Customer may cancel the booking within 7 days of the date of issue of the revised Invoice and obtain a full refund of all payments made to the Company and any amendment charges previously incurred.
• The Customer may choose to pay for the Tour in full at the time of booking, in which case the Tour price will be fixed at the cost quoted by the Supplier at that time. To qualify for this benefit the Customer should return the Confirmation Invoice to the Supplier with full payment to reach the Supplier within 48 hours of the date printed on the Confirmation Invoice.
• The financial commitments offered above by the Supplier mean that the Supplier is not able to reduce the Tour prices should the value of the Georgian Lari strengthen.

3. Form of Payment.

3.1  The Company accepts major credit/debit cards and bank transfers.

3.2  The Company is not responsible for possible failures during the execution of the payment,

and the leak published on the website of the payment system. The responsibility for the online payment process rests entirely with the payment system.

4. Cancellation and Changes by the Company

 

4.1  Occasionally it may be deemed necessary to make changes to the Tour itinerary and

the Supplier reserves the right to do so at any time, and the Customer will be notified of any changes at the earliest possible opportunity. If a major change to the Tour is necessary, providing it does not arise from circumstances beyond the Supplier’s control, Customer may choose (i) to accept the change of arrangements (ii) to purchase another Tour from Supplier or (iii) to cancel the Tour. Compensation may be payable in cases of major change as detailed below.

4.2 No compensation will be payable for minor changes. Minor changes include minimal

changes to itinerary locations planed, departure and arrival times, changes to the type of aircraft used and restaurant and accommodation changes to a comparable or superior standard.

4.3  Major changes include cancellation, delays in departure or return by more than 12 hours

and accommodation changes to an inferior standard of accommodation.

4.4   Compensation will not be paid for changes or cancellations caused by Acts of God

(Force Majeure), war, threat of war, riot, pandemic, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems to transport, closure or congestion of airports, strikes or other industrial action, adverse weather conditions or any other event beyond the Supplier’s control. It is essential that Customer take out adequate travel insurance.

4.5  The Company reserve the right to cancel the Tour at any time before the date of

departure, even after a confirmation notice has been sent. If your Tour is cancelled the Company will refund in full the money you have already paid. No compensation will be payable.

4.6  If you fail to pay the balance of the Tour at the departure date the Company will treat the

booking as cancelled and levy the cancellation charges set out below.

4.7 The Supplier also has the right to refuse any person as a member of the Tour, if in

the Supplier’s opinion that person could endanger the health, safety and enjoyment of others on the Tour. In any of the events mentioned above, the Supplier’s sole liability and the Customer’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilized plus administrative fees.

5. Cancellation and Changes by Customer

 

5.1  Customer may cancel the Tour at any time notifying the Supplier in writing.

The following charges will be levied on any cancellation:

15 days or less prior to Tour including accommodation – 50% of paid Tour amount

8 days or more prior to Tour date – no charges

1 – 7 days prior to Tour date 100% of Tour Deposit

5.2  After the itinerary is confirmed, the Customer is permitted free of administration charges

one set of amendments, though will be liable for any added cost this may add to the Tour, including entry tickets, airline charges, hotels etc. Any further modifications, which are instigated by the Customer, will incur a charge of 30 Georgian Lari due to communication and administration expenses that may have incurred.

6. Company Responsibilities

 

• Company acts only as an independent contractor for the Suppliers (the owners and operators of transportation, guides, accommodations, services, airline, restaurant and facilities used in conjunction with the Tours arranged) and, therefore, is not to be held responsible for any losses, damages, negligence, body or emotional injury Customer may suffer in connection with Customer transportation, accommodations or any other arrangements made in conjunction with these Tours. While the Company has exercised care in selecting providers of travel, accommodation, restaurants and other facilities, the Company have not had the opportunity to inspect and do not represent that such Suppliers (owners and operators of transportation, guides, accommodations, services, airline, restaurant and facilities and services) have been inspected.
• The Company allows the Customer to publish comments and reviews about the purchased Tour from the Supplier. The rating system will allow to adequately assess the quality of the Tour provided by the Supplier. Negative reviews will lower the Supplier’s rating. In the event of a gross violation, the Company reserves the right to block the account.
• The Company is not responsible if Customer or any member of his party suffer death,

illness or injury as a result of any failure to perform or improper performance of any part of this contract with Customer where such failure is attributable to (i) the acts and/or omissions of any member of the party, or (ii) those of a third party not connected with the provision of your Tour, or (iii) an event which neither the Company or the Supplier could have foreseen or prevented even with due care.

6.4 Should any member of Customer party suffer illness, injury or death through misadventure

arising out of an activity, which does not form part of the Tour the Supplier has arranged for him, the Supplier cannot accept liability.

6.5 The Company regret that no refund will be made on unused tickets where travel, booked

event or other types of ticket.

7. Customer Responsibilities

 

7.1  The Customer is responsible for arranging his/their own travel insurance. Customer is to

ensure that such insurance cover applies to the specific activities the Customer booked.

7.2  The Customer and/or his party must have a valid passport, visas and all necessary

documentation for the countries they are touring. The Company / the Supplier accept no responsibility for any delay or expense should the Customer and/or his party documents not be in order.

7.3 The Customer is responsible for checking-in for flights at the correct time and for

presenting yourself to take up all pre-booked components of your Tour. The Company / the Supplier cannot accept responsibility for Customer missing flights / or any component of your Tour as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your Tour. No credit of refunds will be given for lost, mislaid or destroyed travel documents.

7.4  By booking a Tour with the Supplier the Customer and/or his party undertakes to behave

in an orderly manner and not to disrupt the enjoyment of others on Tour with him nor to do anything to bring the reputation of the Company / the Supplier into disrepute. If Customer and/or his party breach this clause the Tour will be terminated with immediate effect and the Company / Supplier will have no further contractual obligation to Customer. The Company / Supplier will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.

7.5  It is the responsibility of the person who signs the Booking Form to disclose any pre-

existing medical conditions that members of their party may have.

7.6  All equipment and personal effects shall be all times and in all circumstances at the

owner’s risk. The Supplier do not accept responsibility for any loss or damage  or delay to the Customer luggage or effects unless directly caused by the negligence of one of our representatives.

8. Smoking and/or alcohol and non-alcohol drinking

(except water) and/or snacks eating

The Supplier forbids:

• smoking,
• alcohol and non-alcohol drinking (except water)
• snacks eating

in any vehicle operated by the Supplier.

Frequent stops can be arranged for those who desire to smoke or having need in snacks.

All accommodation will be reserved with non-smoking rooms, unless the Customer specifically requires a smoking room. Confirmation is depending on hotel availability.

9. Hotel Accommodation

Hotels will be confirmed based on the hotels advertised on a specific itinerary or with hotels of similar value/category. Any special requests such as type of bedding, room location, etc. are on a “request basis” only, and are confirmed only at the discretion of the hotels, unless you have specifically requested and paid for an upgraded room category that guarantees the specific request. Hotel Check-in time is generally 3:00 PM and Checkout time 12:00 noon.

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10. Waiver

 

The Supplier will undertake to ensure the safety of the client throughout the Tour, however aspects of each particular Tour may not be without an element of danger. Within this Terms and Conditions the Customer confirm understanding and need to exercise judgement and care at all times to ensure their own safety and that of their fellow tourists.

11. Disclaimer

The Company has made all reasonable efforts to check the accuracy of the information contained in our website. The Company cannot however accept any responsibility for any errors or omissions that may appear in this site.

12. Complaints

12.1  If you have a problem during your Tour, please inform the relevant operator, guide,

airline, hotel, local agent immediately so that they can endeavor to put things right. If you cannot resolve the problems, you must contact the Supplier so that they are given an opportunity to help. The Supplier will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, the Customer should write to the Supplier within 7 days of returning home, giving his original booking reference number and all other relevant information. If the Customer fail to take any of these steps the Customer will hinder the Supplier’s ability to put any problem right and/or investigate it fully and any right the Customer has to receive compensation will be reduced or completely invalidated.

12.2  Any dispute that may arise will be governed by Georgian Law and both parties shall

submit to the jurisdiction of the Georgian Courts.

12.3  All information given by the Company / the Supplier whether in writing or orally is to the

best of the Company’s / Supplier’s knowledge and believed correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.

 

 

13. Data Protection Act

13.1 It may be necessary for the Company / the Supplier to ask the Customer for certain

personal information. Examples of this would be dietary requirements, disability/medical or religious information etc. This information will be kept confidential by the Company and is available to Customer to inspect during the Company’s normal working hours. It will be passed to the Suppliers, if it is necessary for them to know this information in order to fulfill booked Tour to you.

13.2 All information provided and published by the Supplier regarding the Tour provided is its

property. The Supplier is not allowed to publish information, photographs and other data belonging to third parties on the website. This requirement also applies to brand names and logos. Their publication is possible only with the provision of the written consent of the owners for the placement.

13.2 The information published on the site is the property of the Company, its unauthorized

        use and distribution without the Company written consent in any form is prohibited.

13.4 The Company is not responsible for the publication of materials that are the intellectual

property of third parties. In case of a complaint about the illegal use of materials protected by copyright, the Company reserves the right to block this material.

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14. Company legal information:

 

14.1 “Geo Trace” LLC (herein and above the Company)

with its Identification Number 406284667 registered in Georgia is an owner of present site www.geotrace.ge .

14.2 Legal address: Georgia, Tbilisi, Isani-Samgori district, Moscow ave. N 41, apt. 59

e-mail: contact@geotrace.ge

14.3 BANK Details

 JSC TBC Bank

Bank code – TBCBGE22

 Beneficiary name: LLC “Geo Trace”

ID№ 406284667

Account: GE85TB7469736080100008